Payment Processing

Shoppe Online works with Stripe for payment processing on the platform. Please watch the tutorial video here to learn how to connect your Stripe account to Shoppe Online.

STRIPE

The Shoppe Online platform currently uses Stripe as a built-in gateway for processing payments. You may charge for orders directly on Shoppe Online or through the Stripe website. Orders and credit card information will be transferred directly to your Stripe account. While logged in to the Stripe website, you may process refunds, dictate what will appear on the buyer's statement, and securely save the buyer's card information for the ability to charge for re-orders, partial fulfillments etc.

CREDIT CARD SECURITY

Buyers are asked to connect a credit card to their account when they create their profile. This will be the credit card that is used during purchases. No one can view this credit card information, only the last four digits will appear on the PO, making the credit card information 100% PCI compliant. Buyers do have the option to not list a credit card and instead ask for a different payment method from you. If using a different payment method, please refer to your specific account for security.

FEES

Shoppe Online does not take any portion or commission from sales. The only fee is the credit card processing fee (Stripe is 2.9% + .30 cents per transaction and if using a different payment gateway, please refer to your account for fees specific to that gateway).

STRIPE CHARGES & PAYOUTS

Brands may set what the buyer will see on their statement through their account on the Stripe website.

It can take 7-10 business days for a payment to appear in your bank account from the time the card is charged.

REFUNDS

You may process refunds directly through the Stripe website.

SHIPPING

If you are using Stripe or one of our supported gateways, you will have the ability to add shipping costs before charging the buyer's card.

GATEWAYS

You may also connect one of 40+ additional gateways for an additional fee. For most brands, exporting your orders as CSV and fulfilling through Stripe (included) should do the job. For an additional fee, brands will be able to feed orders from Shoppe Online directly into their order management systems. However if you feel it’s more efficient to stream orders to your order management system and charge through a Gateway of your choice, that option is now available.

Click HERE to view details and pricing, and to submit. The additional price will be added to your Shoppe Online invoice. We’ll open a ticket for you in our support system to get you set up.

DISCONNECTING STRIPE

You may always disconnect your Stripe account from Shoppe Online by logging in to Stripe.com. Then click on Business Settings, Team & Security, Authorized Applications. There you will see Ribbon and may choose to disconnect.