BUYER COMMUNICATION

VIEWING A BUYER PROFILE

You will receive links to buyer profiles (profiles contain their email address) when:

  • A buyer creates a draft purchase order.

  • A buyer confirms a purchase order.

  • A buyer visits your page and requests to connect with you. This will appear as an "Interested Buyer" in your analytics.

  • A buyer favorites one of your items or favorites your brand.

  • When you scan a buyer's badge at the physical show

EMAIL INQUIRIES & APPOINTMENTS

In addition to the ways listed above where you may receive access to a buyer's profile, buyers may also choose to reach out directly via email. Each brand will have an email icon as well as an appointment request icon on their profile page.

The Email Button
Buyers who click on the email button will be taken to an inquiry form where they will enter their contact details and a brief message. This will send your account email (same as your username) an email with their message and contact details.

The Appointment Request Button
Buyers who click on the appointment request button will be taken to an inquiry form where they will enter their contact details and select a date and time from a calendar. This will send your account email (same as your username) an email with their contact details and requested meeting time.

VIDEO CHAT & COMMUNICATION

You may meet and conference by video on Shoppe Online! Brands may receive video chat requests from buyers and may also host their own video conferences, studio tours, collection reviews, and in-depth one-on-ones with single buyers or groups!

Pre-Scheduled Brand Conferences
Instead of waiting for requests from buyers, you may work in advance of the show to schedule meetings by emailing your buyer list and letting them know your availability or announcing special video presentations. For example: "JOIN US FOR A COLLECTION REVIEW AT 3PM ON MONDAY". Five minutes prior to your scheduled meeting or presentation, you will click on the chat icon on your profile page to initiate a video chat. Copy and paste the link that appears in the pop up window and email it to your meeting guests or share it on your website/social media.

Buyer Requested Video Chats
Buyers may click on the Video Chat icon to request a specific time to video chat. You will receive an email notification when this happens. You may then contact the buyer directly to confirm a meeting time. When it is time for the meeting, you will click on your own video chat icon on your profile to receive a special link. Share this link with all participants in order to video chat. Links expire within a few hours, so please only click the icon to receive your link at the time of the meeting.

Text Chat
You use the same video chat rooms with the video turned off to engage in text based live chatting. Buyers will request text chatting sessions the same way as video sessions and brands may initiate text chatting sessions in the same way, by clicking on the chat icon on their profile five minutes prior to any pre-scheduled text meeting.

We strongly encourage everyone to watch the tutorial video above to familiarize themself with the video and chat feature.